Welcome to Our Community

Our Community is a platform we offer to our customers, where you can exchange insights about products, share your experiences, read product reviews, and engage with both other members and [Your New Company Name] staff. The goal is to provide a space for the free exchange of ideas and discussions related to the products we offer. Access is available to all registered users, and by logging into your customer account and joining the Community, you acknowledge that you've read, understood, and agree to comply with these terms and the Community code of conduct. If you wish to update any settings or leave the Community, you can do so at any time via your account settings.

Your Personal Data and Posts

To participate in the Community, you must use the Community name that is registered to your account. This name will be visible to the public on our website when you post.

Using the names of our company, such as “[Your Company Name]” in your Community name is not permitted, and we reserve the right to modify or delete any Community names that violate this rule.

You don’t need to use your real name for your Community name; in fact, we recommend keeping it anonymous. You can adjust your settings to display your name under a pseudonym such as "Anonymous," though [Your New Company Name] will always have access to your identity behind the scenes.

When posting, please avoid sharing personal information you do not wish to be public, such as contact details (email, phone number, home address) or other data that could potentially identify you or others.

If you post or share content in the Community, you do so at your own risk. We [Your New Company Name] are not liable for any content that is shared, copied, or republished by third parties. Any personal data that we collect during account registration or your use of our services is processed in accordance with our privacy policies.

Use of Your Content for Advertising

By creating content within the Community, you grant [Your New Company Name] an irrevocable, free-of-charge, and perpetual license to use your content for marketing purposes, including across all channels. This extends to all companies within the [Your Parent Group] network. We may use your content (with or without your name or pseudonym) for promotional and advertising activities, without any compensation.

Data Mining

[Your New Company Name] expressly reserves the right to use all submitted content (including text, images, and other media) for commercial text and data mining in accordance with applicable copyright laws.

Community Guidelines

General Guidelines

We strive to foster an open, interesting, and respectful dialogue that offers a positive and enriching experience for everyone. We do not tolerate content that is illegal, infringes on third-party rights (such as copyrights or trademarks), or contains unauthorized personal information.

By posting content, you confirm that it adheres to legal standards and reasonable behavior. We may delete content at any time if it violates these guidelines, without necessarily providing an explanation.

Prohibited Content

The following types of content are strictly prohibited:

• Offensive language, insults, misleading or discriminatory remarks, hate speech, or disruptive behavior.
• Defamation or accusations against [Your New Company Name] or any of the brands we sell.
• Advertising, spam, links to other commercial entities, or promoting external offers.
• Content that violates the rights of third parties (e.g., copyright, design rights, trademark rights, etc.).
• Posting personal information about others that you do not have the right to share.

We reserve the right to report any posts that potentially violate laws, such as racist statements, offensive remarks, or calls for violence.

Forum and Magazine Threads

You are welcome to critique magazine articles or forum threads, as long as your comments remain relevant and respectful. Stay on-topic and ensure your responses are constructive. Avoid personal attacks or unnecessary generalizations.

Product Ratings

When rating a product, ensure that your feedback is based on your personal experience and reflects your own opinion. Ratings should be objective and focus on the product’s features, performance, or quality. Any issues with delivery or product defects should be addressed through our customer service, not in product reviews.

Questions and Answers

Questions should relate directly to the product itself. For inquiries regarding orders, delivery times, or pricing, please contact our customer service team.

When Do We Delete Posts or Block Profiles?

We may delete posts that violate our guidelines. In some cases, a Community profile may be temporarily suspended or permanently blocked from participating in discussions if these rules are violated.

Community Content

Product Ratings
Any registered user can rate products. When submitting a review, you confirm that it is based on your own experience. Reviews from verified customers (those who have purchased the product) are marked as such. The overall star rating of a product is based on the average of all reviews.

Questions and Answers
Have a question or an answer to share? Join the conversation! If the Community doesn't provide an answer quickly enough, our customer service team will step in. Once your question is answered to your satisfaction, you can accept the response, marking it as solved.

Forum and Magazine Threads
You can engage with other members in the forums or participate in discussions under editorial articles. Our editorial team, comprising professionals from various fields, is responsible for researching and writing the content you see.

Notifications
Community notifications are activated by default in Switzerland, allowing users to engage promptly in discussions. In other countries, notifications are only activated if you opt in during registration. You can adjust notification settings at any time via your customer account.

Your Community Profile
Your profile displays all your publicly shared activities and interactions. Stay active and you might win prizes like concert tickets, event passes, and vouchers! We’ll notify you by email if you win.

Live Feed

Our live feed provides updates about our online store in near real-time, such as when an order is placed, a product is rated, or a user views a product. These updates are anonymized, but your Community name will appear when you rate a product or engage in discussions. You can choose to remain anonymous by changing your settings in your account, in which case your name will appear as "Anonymous" in the live feed.

Translations

We use the DeepL machine translation service to translate content, so that all visitors can read helpful product reviews and articles in their preferred language, regardless of whether the comment was originally written in German, English, French, or another language.

Accuracy of Information, Liability, and Damages

[Your New Company Name] is not responsible for the accuracy of any information provided by Community members. If one of our employees posts a comment or answers a question, it is done selectively and is not an official endorsement or recommendation of any product.

Any inaccurate or misleading content can be reported to us. We will investigate at our discretion. However, you are responsible for verifying the accuracy of all information shared in the Community. We are not liable for any damages that arise from following advice or using information posted by other members.